Privacy Policy

1 Information We Collect

We may collect the following categories of information depending on how you interact with us and the Services you engage:

• Contact details: name, email address, phone number or WhatsApp number, business name and address submitted through contact forms, WhatsApp chat, email or phone.
• Engagement and financial information: PAN, GSTIN, Aadhaar where legally required, bank details, invoices, purchase and sales records, payroll data, financial statements and other documents required for GST filing, IT returns, bookkeeping, audits, incorporation or registration services.
• Account credentials: login details for the customer portal and, where shared by you for service delivery, access to accounting software such as Zoho Books, QuickBooks or Xero, or government portals such as GST and MCA.
• Usage data: IP address, browser type, device information, pages visited and referring URLs collected through cookies and similar technologies.
• Communications data: records of enquiries made through our WhatsApp chatbox, contact forms or email correspondence.

2 How We Use Information

We may also use information to improve our Website and service offerings, and to send service-related or promotional communications where you have consented. You may opt out of promotional communications at any time.

3 Sensitive Financial & Identity Information

We collect only what is reasonably required for the specific engagement.

4 How We Share Information

We do not sell your personal or financial information. We may share information only where necessary, including with:

• Government and regulatory authorities: GST Department, Income Tax Department, Ministry of Corporate Affairs, DPIIT, GEM, RBI and similar bodies where required for filings, registrations or notices.
• Software and technology providers: Zoho Books, QuickBooks, Xero and customer portal providers, solely to deliver bookkeeping, CFO and account-related services.
• Professional associates: empanelled Chartered Accountants, Company Secretaries, Cost Accountants or other sub-consultants assisting with a specific engagement under confidentiality obligations.
• Banks and financial institutions: only where you have authorised us to liaise with them, for example for loan project reports.
• Legal authorities: where disclosure is required by law, court order or government direction.

5 Data Storage, Security & Retention

We store documents and data using a combination of secure cloud-based accounting/practice-management tools and physical records at our offices in Thiruvilwamala, Guruvayoor, Thrissur and Dubai.

We implement reasonable administrative, technical and physical safeguards to protect your information against unauthorised access, alteration, disclosure or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain client financial and engagement records for as long as necessary to provide the Services and comply with statutory record-retention requirements under applicable tax, company and audit laws. After that, records are securely disposed of or anonymised.

6 Cookies & Tracking Technologies

The Website may use cookies and similar tracking technologies to improve browsing experience, remember preferences and analyse traffic. You can control or disable cookies through your browser settings, but doing so may affect some Website functionality.

7 Third-Party Links & Platforms

The Website includes links to third-party platforms, including WhatsApp, social media and the customer login portal at vinstreak.practive.link. This Privacy Policy does not apply to those third-party platforms, and we encourage you to review their respective privacy policies.

8 Your Rights

Subject to applicable law, you may:

• Request access to, correction of, or a copy of the personal information we hold about you.
• Withdraw consent to non-essential communications, such as marketing messages, at any time.
• Request deletion of information we are not legally required to retain.

To exercise these rights, contact us using the details below. Certain financial and statutory records cannot be deleted while we have an active legal or regulatory obligation to retain them.

9 Children's Privacy

Our Website and Services are intended for businesses and individuals of legal contracting age. We do not knowingly collect personal information from children.

10 Contact Us

11 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date.