Cancellation & Refund Policy

1 Cancellation by the Client

You may request cancellation of an engagement at any time by writing to support@vinstreak.com or contacting us at +91 8921631693, clearly stating the service and engagement to be cancelled.

Cancellation requests will take effect from the date we acknowledge them in writing. Any work already performed, documents already filed, or third-party/statutory fees already paid up to that date are non-refundable as explained in Section 3.

2 Cancellation or Refusal by Vinstreak

We may cancel, decline, or refuse to proceed with an engagement in whole or in part where:

• The Client fails to provide necessary documents, information, or approvals within a reasonable time after request.
• Outstanding fees remain unpaid after notice.
• We are unable to act due to regulatory restrictions, conflicts of interest, or because the requested service falls outside our scope.
• Continuing the engagement would, in our professional judgment, not be compliant with applicable law.

In such cases, fees for work completed up to the point of cancellation are payable by the Client, and any advance paid for work not yet performed will be refunded as per Section 4.

3 Non-Refundable Charges

• Statutory or government fees: government fees, stamp duty, notary charges, or similar third-party payments made to authorities such as MCA, GST Department, Income Tax Department, GEM or trademark registry on the Client's behalf.
• Professional work already completed: professional fees for work already performed, filings already submitted, documents already prepared, or advice already rendered.
• Authority-controlled outcomes: fees remain non-refundable even if a statutory application is subsequently rejected, delayed, or requires resubmission by the relevant authority for reasons outside our control.
• Third-party software charges: charges for third-party software subscriptions such as Zoho Books, QuickBooks or Xero procured or activated on the Client's behalf.

4 Refund Eligibility

You may be eligible for a refund of fees paid to Vinstreak, excluding non-refundable items listed in Section 3, in the following cases:

5 Refund Request & Processing Timeline

• To request a refund, email support@vinstreak.com with your engagement/invoice details and the reason for the request.
• We will review and respond to refund requests within 7 business days of receipt.
• Approved refunds will be processed within 10-15 business days of approval.
• Refunds will be credited to the original mode of payment or by bank transfer where the original method is not feasible.
• Refund timelines may vary slightly depending on banking and payment gateway processing times, which are outside our control.

6 Rescheduling

Where a service involves a specific scheduled activity, such as a consultation call, audit visit, or document signing appointment, you may request to reschedule by giving us at least 24 hours' notice, subject to availability.

Rescheduling does not affect engagement fees already paid.

7 Disputes or Concerns

If you believe a refund or cancellation has not been handled correctly, please contact us at support@vinstreak.com or +91 8921631693 so we can review the matter.

Unresolved disputes shall be subject to the governing law and jurisdiction clause in our Terms & Conditions listed on the company website.

8 Contact Information

9 Updates to This Policy

We may revise this Cancellation & Refund Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date.